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Carnival cruise line updates Diamond and Platinum guests

Platinum VIFP Pin
One of my Platinum VIFP pins

I’ve been a Carnival Platinum level “Very Important Fun Person” (VIFP) for many years. Today I received the email below from Carnival President, Christine Duffy. I’ve been told by members of a Carnival Facebook group this letter is nothing new, so I’m guessing I’m receiving it because I will be cruising soon.

Christine Duffy
TheCruiseGenius with Christine Duffy, President Carnival Cruise Line

Dear Valued Platinum and Diamond Guests,

This communication is being sent to our booked Platinum and Diamond guests.  It is independent from any request our guests might have pending for an exemption to vaccine requirements, and the receipt of this communication is not any indication of the status of your request.

We want to thank you for the loyalty and support you have shown Carnival, and also make you aware of the new way to redeem your VIFP amenities. These changes were designed in accordance with our new Have Fun. Be Safe. protocols to minimize the number of stateroom deliveries, while making it easier for you to collect some of your benefits.

Moving forward, certain VIFP amenities will be linked to your Sail & Sign folio for electronic redemption, like how we currently handle complimentary laundry.  Simply claim your benefit, using your Sail & Sign card, and a one-time credit for that item will be posted on your folio and be visible on your statement.

Complimentary Beverages

  • Brunch Beverage – redeemable in the dining room.
  • 1.5L Bottled Water – redeemable from any bar, restaurant or your stateroom. 

Chocolate Delight (5+ Day Cruises)

A tasty treat will be ready for you to enjoy; just call room service to schedule delivery.

Carnival Logo Gift & Ship Pin

Please visit our Photo Gallery to claim your Carnival logo gift and your Carnival ship pin.  We encourage you to claim your gifts no later than two days prior to the end of your cruise.

We also want you to know that given our focus on meeting the Centers for Disease Control and Prevention’s (CDC) requirements and implementation of new health and safety protocols, we will need to adjust how we deliver some of the VIFP priority benefits, as follows:

  • ONLINE CHECK-IN – All guests will be required to complete Online Check-In, which will open 14 days prior to sailing.  Platinum and Diamond guests will be given 48 hours advance access to select their preferred Arrival Appointment. Please visit My Cruise Manager on Carnival.com starting at 16 days prior to sailing to complete your Online Check-In and select the Arrival Appointment that works best for your plans. 
Due to additional embarkation day processes, all guests will have to arrive promptly at their Arrival Appointment.  Regrettably, we cannot accommodate any early arrivals and guests will be turned away and asked to return at their assigned time. 
  • STATEROOM ACCESS – Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments.   If you have not checked your bags, feel free to quickly drop off your luggage while our crew puts the finishing touches on your stateroom.  This will allow you to complete your e-mustering process and start your vacation promptly.
  • WATER SHUTTLE PRIORITY – Priority water shuttle debark will be provided subject to local guidance at the destinations we visit, which may change without prior notice.  Our team on board will keep you informed of the debarkation plans for each port.
  • CASINO – Although we are currently unable to host casino tournaments on board, you will be given US$25 in Casino FunPlay®, in addition to any other FunPlay® you might be entitled to as part of your booking.
  • DEBARK – We will do our best to offer priority debarkation, however, this may not be possible if we have unusually high numbers of Platinum and Diamond guest on board.
We thank you for your understanding and patience as we work through our restart plans.  Your continued support means a lot to us and our great staff and crew can’t wait to welcome you back on board!Sincerely,

Christine Duffy
President, Carnival Cruise Line

About Scott Lara

Navy Veteran, Travel Agent, love to cruise!

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